Privacy Policy

1. Introduction

At RB Books / AIM NEET Academy, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile app, or purchase our products.

2. Information We Collect

• Full Name
• Email Address
• Phone Number
• Shipping/Billing Address
• Payment & Transaction Details (processed securely via Razorpay)
• Messages or queries submitted through contact forms

3. Payment Information

All online payments are securely processed through Razorpay. We do not store any card details, UPI IDs, or bank login information on our servers.

4. How We Use Your Information

• To process orders and deliver products
• To contact you for support or updates
• To improve our website, products, and user experience
• To send important communications (order updates, promotional insights)

5. Refund & Cancellation Policy

We aim for complete customer satisfaction. If you face any issue with your order, our team will assist you promptly.

✔ Refund Eligibility

• Damaged or defective book received
• Incorrect product delivered
• Payment charged but order not confirmed
• Duplicate payment

✔ Cases Not Eligible for Refund

• Books damaged by the customer
• Non-returnable exam or digital materials

✔ Refund Timeline

Refunds are processed within 5–7 working days after verification. Refunds will be issued to the original payment method used during purchase.

6. Data Protection & Security

We use SSL encryption, secure servers, and up-to-date compliance measures to ensure your data is protected. Your information is never sold or shared with unauthorized third parties.

7. Cookies & Tracking

We use cookies to enhance user experience, analyze traffic, and personalize content. You may disable cookies anytime via browser settings.

8. Your Rights

• Request correction of your data
• Request deletion of your account
• Request details of stored information
• Opt-out of promotional messages

9. Contact Information

For any privacy-related or refund-related queries, contact us: